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Resolution of disputes

Resolution of disputes

Dispute Resolution

Information on bodies controlling the activity

The authorities regulating the Trader's activities are the Consumer Protection Commission (CPC) and the Personal Data Protection Commission (CPDP), with the following coordinates:

For the Labor Code:

· Website: https://kzp.bg/contacts

· Tel: 0700 111 22

· Email: info@kzp.bg

· Address: 4A Slaveikov square, fl. 3, 4 and 6

For CPDP:

· Website: https://www.cpdp.bg/

· Tel: 02 / 91-53-518

· Email: kzld@cpdp.bg

· Address: 1592, Prof. Tsvetan Lazarov ”№ 2

Consumers can use the European online dispute resolution platform (ODR) available at / http://ec.europa.eu/odr / - a single access portal that allows EU consumers and traders to settle disputes that have arisen .

Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation on a voluntary basis.

The Joint Conciliation Committees assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

The Joint Conciliation Committees are designated on a regional basis, and the competent Conciliation Commission is the General Conciliation Commission with headquarters in Lovech and the area of operation of the territory of Lovech District.

The consolidated list of recognized ADR entities of the Member States of the European Union can be found at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show